Frequently Asked Questions
I just bought a bag from Gentsetter, when can I expect my order to ship?
All orders ship within 1-2 business days after checkout. You'll receive an email from us with a tracking number as soon as your order is processed and sent on its way.
What are shipping costs?
Zero! We offer free standard shipping to anywhere within the continental US (excludes Alaska & Hawaii).
How long until I get my bag?
Most bags ship within 48 hours, with the exception of a few items that are custom made to order (common with some Duluth Pack items). Once the item is shipped, transit time is typically 2-5 business days, depending on your location.
My bag was damaged during the shipping process. What can I expect?
We'll take care of you. Send an email to firstname.lastname@example.org and we'll make sure you get a new one ASAP.
My package never showed up. What should I do?
First, don't assume the worst. Carriers mistakenly drop off packages at nearby houses or apartments from time to time, so check in with your neighbors to see if that's the case. If not, let us know immediately and we'll sort things out -email@example.com
Do you ship internationally?
Currently, we only ship within the United States. That will probably change in the future though, so check back in with us!
Does Gentsetter cover return costs?
If there is anything wrong with your items (i.e. damage, wrong item, etc.), we will happily cover the cost of return shipping!
If you decide that the bag is just not right for you, then we will take care of everything except the cost of return shipping.
In either case, just shoot us an email (firstname.lastname@example.org) to let us know you need to send something back, and we'll work on getting your return processed. You should expect to hear back from us within 24 hours.
How do I return something?
Just shoot us an email (email@example.com) to let us know you need to send something back, and we'll work on getting your return processed. You should expect to hear back from us within 24 hours.
How soon can I expect my return to be processed and refunded?
Once the item has been received and inspected, we'll get to work on processing your refund. This whole process typically takes 7 -10 business days.